A “return” claim includes any type of claim that requires the return of product (e.g. shipping error, damage, wrong material received, defective product). Only material that has been approved for return to us may be returned. Anything that has not been pre-approved will not be credited and may be disposed of.
It is advisable when returning any item(s) to us you cover with the appropriate additional insurance to cover the total item(s) value. If this additional cover isn’t applied to item(s) that are returned to us we cannot be held responsible for any damage that may occur in transit by the carrier.
If you return a stocked Product to us because you have cancelled the Contract between us within a seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 7 days of the day on which you returned the Products to us. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the Products to us. Products returned after the cooling off period will be subject to a restocking charge of 25% of the order value (minimum charge £25).
If you return the Products to us for any other reason for instance, because you consider that the Product is defective, or in circumstances where you notify us the Products are defective and we agree to collect them from you on a date agreed between us or we ask you to return the Products to us at our cost or we agree that you can provide suitable photographic evidence, we will examine the returned Product or evidence as appropriate and will notify you: 8.4.1. that we will provide you with a full or partial refund via e-mail within a reasonable period; or 8.4.2. replace the Products; or 8.4.3. Repair the Products.
We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will, where we agree a refund, refund the price of a defective Product in full, any applicable delivery charges and if relevant, any reasonable costs you incur in returning the item to us. 8.6. We will usually refund any money received from you using the same method originally used by you to pay
