Kitchen Kit FAQs

Have a question about Kitchen Kit? Check here to view the ones that we are most commonly asked.

General Kitchen Kit FAQ

  • Can I change my order?
    • Any order amendment requests such as changing an order or cancelling an order must be sent via email to customerservices@kitchenkit.co.uk. You may cancel or amend your order FOC provided the order has not entered production or in the case of stocked product, before they have been picked.
    • Amendments to orders which are already in the picking stage may be subject to an administration fee of 25% of the order value (minimum charge £25). We will confirm as soon as possible whether the amendment can be made.
    • Cancellation of a Made to Measure order already in production is not permitted.
  • When will I receive my delivery?

    Please see our delivery information page for lead times and carriage costs.

    Rigid Kitchen orders despatched in 10 days and will be delivered by TDL.

    Flatpacked Kitchen orders despatched in 2 working days and will be delivered by DX Freight.

    Delivery times may vary depending on delivery address, for delivery times outside of the below areas, please contact customer service.

    Rigid:

    • Mainland exc Highlands – 2 Days
    • NI – 3 days
    • ROI – 4 days

    We offer a 2 man delivery option on all Rigid Kitchens – this comes at an additional cost. Please contact customer service for more details.

    Flatpacked

    • Mainland exc Highlands – 1 day
    • NI – 3 days
    • ROI – 4 days
  • What should I do to report a damaged item?
    • Upon delivery it is your responsibility to check the goods, any alleged defect, shortage, fault or error must be reported within 5 working days, and before the products are used or fitted.
    • In the unlikely event of any goods which show any sign of Transit Damage, please sign for the delivery as “DAMAGED” and report to customerservice@kitchenkit.co.uk within 5 working days.
  • Can I return my order?

    If you wish to return any goods to us you must email customerservices@kitchenkit.co.uk.

    If return is approved we will send you a returns note, please be advised that the cost of returning any product will be your responsibility. Only goods which have been approved for return may be returned to us, goods which are returned without pre-approval will not be credited, and may be disposed of.

    Cancellation of a rigid made to order kitchen already in production is not permitted. However, amendments to made to order rigid kitchens can be made if production has not commenced. Any amendments to a made to order rigid kitchen will be subject to an administration fee 25% of the order value (minimum charge £25).

  • What guarantee do I get?

    We offer a warranty of 6 years from date of purchase, this warranty does not cover:

    1. Fair wear and tear.
    2. Accidental damage or negligence.
    3. Products placed near heat sources such as ovens, radiators, grills, boiling kettles, toasters etc. are not covered by the guarantee unless protected by suitable heat strips, and a suitable gap left for heat escape.
  • How much does delivery cost?

    Please see our delivery information page for carriage costs.

  • Where do Kitchen Kit deliver?

    We deliver anywhere in the UK/ROI. We can deliver to your business address, direct to a site address, and we also offer delivery direct to your customers home address.

  • What do I do if my order is incomplete?

    We will endeavour to deliver your order on time and in full – in the event of any shortage we will contact you to advise. You MUST check your order as soon as possible and report any shortages/discrepancies within 5 working days.

  • Can I change my delivery address?

    Amendments to delivery address can be made only if the order has not already been despatched.

  • How will the worktops be delivered?

    Worktops are delivered to you directly from the manufacturer, where possible we will try and ensure that worktops are delivered on the same day as your kitchen, but there may be instances where delivery is made on a different day.

  • What payment methods can I use?

    There will be two forms of payment available:

    1. SagePay where all major credit and debit cards will be accepted.
    2. Klarna where payment will be taken up to 30 days after the order has been despatched. This is subject to a credit check by Klarna and a credit limit of £1,000.
  • Why is my order split?

    In some circumstances your delivery may be split. This can happen when the order includes long items such as profiles, plinths, larder end panels etc. If you are continuing to experience split deliveries please contact customerservices@kitchenkit.co.uk

Help & Guides

Background image of Kitchen Terminology

Kitchen Terminology

Let’s cut through the jargon to make kitchen planning easy.

Background image of How Will My Kitchen Arrive?

How Will My Kitchen Arrive?

Having been making, packing and distributing kitchens since 1990, we have developed trusted methods to get what it is you need, to where you need it.

Background image of Fitting Guides

Fitting Guides

We've put together a host of step-by-step videos and downloads to help you understand, plan and install Kitchen Kit kitchens.

Background image of About Us

About Us

BA is proud to be one of the UK’s leading manufacturers of factory-built kitchens and bedrooms, bespoke, made-to-measure doors and accessories.

Background image of Need Help Measuring?

Need Help Measuring?

Before ordering your kitchen, it’s important to measure correctly to ensure it fits perfectly in its place.