Kitchen Kit FAQs

Have a question about Kitchen Kit? Check here to view the ones that we are most commonly asked.

General FAQS

  • Any order amendment requests such as changing an order or cancelling an order can be sent via email to customer services at customerservices@kitchenkit.co.uk. You may cancel or amend your order Free of Charge, provided the order has not entered production, or in the case of stocked product before they have been picked.
  • Amendments to orders which are already in the picking stage may be subject to an administration fee of 25% of the order value (minimum charge £25). We will confirm as soon as possible whether the amendments can be made.
  • Unfortunately, if a Made to Measure order is already in production this cannot be cancelled.

We accept:

  • All major credit and debit cards
  • Ryft Pay
  • Paypal
  • Klarna

Delivery lead times to the following regions are as below:

  • UK Mainland / NI / ROI – 3-5 working days.
  • Offshore – 4-10 working days.

We do deliver to other regions / offshore postcodes. For further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 0348 579.

Worktops are delivered to you directly from the manufacturer. Where possible we will try to ensure that worktops are delivered on the same day as your kitchen, but there may be instances where delivery is made on a different day. Please expect a call from the worktop supplier as they will need to speak with you to agree a delivery date.

  • UK Mainland – 3-5 working days

We do deliver to other regions / offshore postcodes. For further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 0348 579

Deliveries of worktops are not available to the below regions:

  • Isle of White
  • Guernsey
  • Jersey
  • Isle of Man

Delivery FAQS

You can select a preferred delivery date at checkout, if no date selected you order will be despatched as per the below lead times.

  • Orders placed on a Saturday or Sunday will be despatched on the Wednesday at the earliest.  This is to allow time for these orders to be processed on the Monday.
  • Rigid kitchen orders are despatched in 10 working days.
  • Flatpacked kitchen orders are despatched in 2 working days.
  • True handleless rigid kitchen orders are despatched in 15 working days.
  • Worktops are despatched in 7 working days.

  • Upon delivery it is your responsibility to check the goods. Any alleged defect, shortage, fault, or error must be reported within 5 working days, and before the products are used or fitted.
  • In the unlikely event of any goods which show sign of Transit Damage, please sign for the delivery as “Damaged” and report to customer services at customerservices@kitchenkit.co.uk within 5 working days.

If you wish to return any goods to us, you must email customer services at customerservices@kitchenkit.co.uk

If your return is approved, we will send you a returns note. Please be advised that the cost of returning any product will be your responsibility. Only goods which have been approved for return can be returned to us - goods which are returned without pre-approval will not be credited and may be disposed of.

Cancellation of a rigid made to order kitchen already in production is not permitted. However, amendments to made to order rigid kitchens can be made if production has not commenced. Any amendments to a made to order rigid kitchen will be subject to an administration fee, 25% of the order value (minimum charge £25)

Guide to Delivery Surcharges

Open the file below for our guide to delivery surcharges.

Quick Questions. Quick Answers.

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Do the cabinets come with shelves?

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Does the rail need to be ordered separately for a true handleless kitchen?

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How does ‘one box’ work?

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Is everything included?

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What is the depth of the base units?

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What is the cabinet height?

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How thick is the back panel?

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Is the appliance door drilled?

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Are the hinges soft close?

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What is the depth of the wall units?