https://kitchenkit.co.uk/help-and-guides/faqs/
Have a question about Kitchen Kit? Check here to view the ones that we are most commonly asked.
Both the Premium 2-Man Room of Choice Delivery Service & Saturday Premium 2-Man Room of Choice Delivery Service is currently not available in NI, ROI, Islands or Highlands.
Worktops/upstands/breakfast bars/ABS edging and appliances are not available for Click and Collect. These items must be ordered separately.
For further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 0348 579.
We accept:
You can select a preferred delivery date at checkout, if no date selected you order will be despatched as per the below lead times.
Premium 2-Man Room of Choice Delivery Service for flatpacked and rigid kitchens:
If you’ve requested a Saturday delivery your kitchen will be delivered on that selected date.
Kitchen furniture component orders:
We do deliver to other regions / offshore postcodes for further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 0348 579.
Appliances will be delivered directly from the supplier.
If order is placed before 1pm we aim to despatch next working day to Northern Ireland & 1 working day for UK.
Delivery lead times to the following regions are as below:
We do deliver to other regions / offshore postcodes for further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 0348 579.
Worktops are despatched to you directly from the manufacturer on a 7 working day lead time.
Worktops are delivered to you directly from the manufacturer, where possible we will try and ensure that worktops are delivered on the same day as your kitchen, but there may be instances where delivery is made on a different day. Please expect a call from the worktop supplier, they need to speak with you to agree a delivery date.
We do deliver to other regions / offshore postcodes for further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 0348 579
Deliveries of worktops are not available to the below regions:
To ensure bulkier, heavier items are delivered with the same care with which we manufacture our kitchens we offer a Premium 2 Man Room of choice delivery service which is chargeable up to a maximum cost of £150 (UK Mainland only).
The 2-man premium service is currently only available in UK Mainland.
Saturday delivery will cost an additional £12.50.
(Available for two-man premium orders only to UK mainland).
Worktop deliveries are free of charge to UK mainland.
Appliance deliveries are free of charge to NI / ROI and UK mainland.
Offshore postcodes will incur additional costs for worktops and appliances.
All kitchen furniture component orders will incur the following Regional Surcharges:
For deliveries to Northern Ireland and Republic of Ireland please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 666 5999
We do deliver to other regions / offshore postcodes for further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 666 5999
In some circumstances your delivery may be split. This can happen when the order includes long items such as profiles, plinths, larder end panels etc. If you are continuing to experience split deliveries, please contact customer services customerservices@kitchenkit.co.uk or call (0) 333 666 5999.
You can select a preferred delivery date at checkout, if no date selected you order will be despatched as per the below lead times.
Premium 2-Man Room of Choice Delivery Service for flatpacked and rigid kitchens:
If you’ve requested a Saturday delivery your kitchen will be delivered on that selected date.
Kitchen furniture component orders:
We do deliver to other regions / offshore postcodes for further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 0348 579.
To ensure bulkier, heavier items are delivered with the same care with which we manufacture our kitchens we offer a Premium 2 Man Room of choice delivery service which is chargeable up to a maximum cost of £150 (UK Mainland only).
The 2-man premium service is currently only available in UK Mainland.
Saturday delivery will cost an additional £12.50.
(Available for two-man premium orders only to UK mainland).
Worktop deliveries are free of charge to UK mainland.
Appliance deliveries are free of charge to NI / ROI and UK mainland.
Offshore postcodes will incur additional costs for worktops and appliances.
All kitchen furniture component orders will incur the following Regional Surcharges:
For deliveries to Northern Ireland and Republic of Ireland please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 666 5999
We do deliver to other regions / offshore postcodes for further information please contact customer services at customerservices@kitchenkit.co.uk or call (0) 333 666 5999
In some circumstances your delivery may be split. This can happen when the order includes long items such as profiles, plinths, larder end panels etc. If you are continuing to experience split deliveries, please contact customer services customerservices@kitchenkit.co.uk or call (0) 333 666 5999.
If you wish to return any goods to us, you must email customer services at customerservices@kitchenkit.co.uk
If return is approved, we will send you a return’s note, please be advised that the cost of returning any product will be your responsibility. Only goods which have been approved for return to us, goods which are returned without pre-approval will not be credited and may be disposed of.
Cancellation of a rigid made to order kitchen already in production is not permitted. However, amendments to made to order rigid kitchens can be made if production has not commenced. Any amendments to a made to order rigid kitchen will be subject to an administration fee, 25% of the order value (minimum charge £25)
Most of our kitchen units are despatched to you in One Box, however we have a few exceptions. The below list shows which units are supplied in more than one package.
| Unit | Parcels |
|---|---|
| 300 TALL UNIT WITH PULL-OUT | This product is supplied in 6 Parcels |
| 600 TALL UNIT DOUBLE OVEN | This product is supplied in 3 Parcels |
| 600 TALL UNIT FRIDGE&FREEZER 70/30 | This product is supplied in 3 Parcels |
| 600 TALL UNIT LARDER | This product is supplied in 3 Parcels |
| 600 TALL UNIT OVEN & MICROWAVE | This product is supplied in 3 Parcels |
| 600 TALL UNIT SINGLE OVEN | This product is supplied in 3 Parcels |
| 500 TALL UNIT LARDER | This product is supplied in 3 Parcels |
| 300 TALL UNIT LARDER | This product is supplied in 3 Parcels |
| 800 BASE UNIT 3 DRAWER | This product is supplied in 2 Parcels |
| 600 BASE UNIT 3 DRAWER | This product is supplied in 2 Parcels |
| 500 BASE UNIT 3 DRAWER | This product is supplied in 2 Parcels |
| 150 BASE UNIT WITH PULL-OUT | This product is supplied in 2 Parcels |
| 1000 BASE UNIT BLIND CORNER | This product is supplied in 2 Parcels |
| BOILER CABINET | This product is supplied in 3 Parcels |